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Identifying Material ESG Topics
and Stakeholders

Our ESG Materiality1 Assessment Process

Material environmental, social and governance (ESG) topics, in accordance with the Global Reporting Initiative (GRI) Standards, represent an organization’s most significant impacts on the economy, environment and people. In 2022, we collaborated with a third-party consultant to refresh the Whirlpool Corporation list of material ESG topics by engaging with internal and external stakeholders, consulting third-party sources and considering relevant global frameworks, trends and regulatory developments to prioritize the topics by significance of impact.

Through the Whirlpool ESG Task Force, we monitor industry trends, regulatory developments and emerging issues. This is supplemented by our engagement with our stakeholders and assessment of external frameworks such as the GRI Standards, Task Force on Climate-related Financial Disclosures (TCFD), Sustainability Accounting Standards Board (SASB), CDP and the United Nations Sustainable Development Goals (UN SDGs). We regularly assess the risks and opportunities of emerging issues and have formally integrated ESG topics into our annual Enterprise Risk Assessment survey. As we navigate the rapidly evolving and complex space of ESG frameworks, standards and guidelines, we continue ongoing dialogue and engagement with our stakeholders to understand and address impacts, risks and opportunities as they relate to material ESG issues.

Our Material Topics

As a result of our most recent assessment, the following topics were identified as material1 to Whirlpool.

Very High Impact
High Impact
Medium Impact
Very High Impact
  • Greenhouse Gas Emissions
  • Innovation & Design for Sustainability
  • Product Safety & Quality
  • Responsible Sourcing
  • Materials Use & Impacts
  • Circular Economy
  • Energy Management
  • Occupational Health & Safety
  • Inclusion & Diversity
  • Local Communities
High Impact
  • Corporate Governance & Ethics
  • Water Management
  • Waste Management
  • Employee Engagement & Workplace Culture
  • Cybersecurity
  • Customer Privacy
  • Human Rights
  • Labor Rights
  • Training & Development
  • Regulatory Risks & Public Policy
Medium Impact
  • Environmental Compliance
  • Anti-Corruption
  • Economic Performance
  • Anti-Competitive Behavior
  • Climate Risk
  • Biodiversity
  • Risk Management & Resilience
  • Product Marketing & Labeling
  • Pay & Equal Remuneration
  • Product Access

Periodic Assessment With External Advisors


Assess the Universe
of ESG Topics

Gather input from company materials, global ESG standards, frameworks and regulations, peer and industry leader reports and our external advisory team.


Obtain Feedback
and Prioritize

Conduct interviews and surveys with internal and external stakeholders and assess industry guidance to narrow the list of possible topics based on our ability to influence and drive impact.


Review Changes
and Finalize

Review and validate the prioritization of ESG material topics by key functional and regional leadership and subject matter experts. Obtain approval of assessment results by senior leadership, including members of the Executive Committee.

Ongoing Internal Assessment


Ongoing Monitoring

Monitor changes and drive improvement on high-impact areas through continuous engagement with our ESG Task Force.


Engage Leadership

Assess emerging issues and shifts in prioritization through regular engagement with ESG Councils. On an annual basis, Whirlpool’s ESG priorities are approved by senior leadership, including members of the Executive Committee.

Material Issues1, Commitments and Progress

ESG Pillar: Sustainable Products and Operation
Material Issue Targets and Commitments 2023 Progress Alignment With UN SDGs
Innovation and Design for Sustainability

Reduce emissions from our products in use (scope 3 category 11) by 20%2 by 2030.

Continued to build our capability to quantify and reduce emissions from our products in use (scope 3 category 11)

UN SDG 9- Industry, Innovation and Infrastructure UN SDG 12- Responsible Consumption and Production
Circular Economy

Provide spare parts availability across regions.

Provided over 25 million spare parts across regions in 2023

UN SDG 9- Industry, Innovation and Infrastructure UN SDG 12- Responsible Consumption and Production
Materials Use and Impacts

Obtain Full Material Disclosure (FMD) from suppliers by 2030.

Enhanced standardization and improved data collection, including a final response rate of 76% on annual conflict minerals survey

Received and analyzed over 2,197 FMD declarations

Developed multiple strategic collaborations

UN SDG 9- Industry, Innovation and Infrastructure UN SDG 12- Responsible Consumption and Production
Greenhouse Gas Emissions

Achieve Net Zero scopes 1 and 2 emissions from our plants and operations by 2030.

Reach 95% reduction of high global warming potential (GWP) refrigerants and foams by 2023.

Achieved ~25% greenhouse gas (GHG) emissions reduction in scopes 1 and 2 market-based emissions compared to prior year

Operationalized two virtual power purchase agreements (VPPAs), which, when fully operational, are expected to cover 100% of the electricity consumed by U.S. sites

Transitioned over 97% of all global Whirlpool manufactured refrigerators to climate-friendly, low GWP refrigerants and blowing agents as of 2023

UN SDG 13- Climate Action
Waste Management

Maintain Zero Waste to Landfill (ZWtL) Gold3 or Platinum4 Level in all manufacturing sites.

Reduce hazardous waste generation intensity by 1% every year in our plants.

Achieved ZWtL Gold Level in two new manufacturing sites and maintained ZWtL Gold or Platinum Level at 100% of our other global manufacturing sites in 2023

Achieved 23% reduction in hazardous waste intensity in 2023 compared to prior year

UN SDG 13- Climate Action
Water Management

Reduce water intensity by 3% every year in our plants.

Achieved 0.5% reduction in water intensity in 2023 compared to prior year5

UN SDG 13- Climate Action
Energy Management

Reduce energy intensity by 3% every year in our plants.

Whirlpool did not achieve this target, but we continue to work toward energy intensity reduction

UN SDG 7- Affordable and Clean Energy
ESG Pillar: Supporting our People
Material Issue Targets and Commitments 2023 Progress Alignment With UN SDGs
Inclusion and Diversity

Promote a workforce that represents our diverse consumer base and a culture where every employee feels a sense of belonging.

14% increase in the proportion of U.S employees who identify as Black; 12% increase in the proportion of U.S. employees who identify as underrepresented minorities and 3% increase in the proportion of global employees who identify as women

UN SDG 10- Reduced Inequality
Occupational Health and Safety

Achieve zero fatalities and serious incidents globally.

Reduce incident rates globally by 10% each year.

0 employee fatalities and 8 serious injuries

15% reduction in recordable injury and illness rate compared to prior year

UN SDG 8- Decent Work and Economic Growth
Local Communities

Build more than 250 climate-resilient and energy-efficient homes with Habitat for Humanity U.S. by 2024.

Install 500 Feel Good Fridges in the U.S. by 2025.

$144 million and over 242,000 products donated to Habitat for Humanity in 2023

Completed 143 climate-resilient and energy-efficient builds in progress through Habitat’s BuildBetter with Whirlpool initiative

388 refrigerators donated and stocked with fresh, accessible food

UN SDG 11- Sustainable Cities and Communities
ESG Pillar: Doing the Right Thing
Material Issue Targets and Commitments 2023 Progress Alignment With UN SDGs
Responsible Sourcing

Audit risk-based prioritized suppliers.

Review 100% of any high-risk due diligence findings.

256 Supplier Code of Conduct (SCoC) audits performed

Completed Supplier Due Diligence screenings for 100% of existing high-risk suppliers and 100% of new suppliers

UN SDG 16- Peace and Justice Strong Institutions
Product Safety

Identify, evaluate and close all reports of potential safety issues within a timely manner.

Conduct ongoing Product Safety Training sessions to build the safety competency of Whirlpool Corp. employees globally.

42 potential safety issues resolved

Improved the product safety basic competency of over 500 employees, totaling over 3,000 hours of training time

UN SDG 12- Responsible Consumption and Production
Product Quality

Deliver the best consumer experience in every appliance, every time and everywhere.

Rigorous use of Advanced Product Quality Planning to ensure differentiated quality levels in all new product launches

Integrated a live Corrective and Preventative Actions tool globally for suppliers, manufacturing and engineering

UN SDG 12- Responsible Consumption and Production
  1. “Materiality,” as used in this report and our ESG materiality assessment process is different from the definition used in the context of filings with the U.S. Securities and Exchange Commission (SEC).
  2. Compared to 2016 baseline.
  3. ZWtL Gold level represents a greater than 95% diversion rate.
  4. ZWtL Platinum level represents 100% diversion rate.
  5. Please refer to page 41 for further information about our water intensity target.

Engaging with our Stakeholders

By engaging regularly with our stakeholders, we encounter diverse perspectives that provide valuable insight and information we might not otherwise recognize. Understanding what is important to our stakeholders — including consumers, employees, leaders, investors, trade customers, suppliers and more — helps us understand and address impacts, risks and opportunities to better serve them. Through formal and informal methods, we reach out regularly for feedback, in addition to requesting participation in our formal ESG materiality assessment process, and work to foster an environment in which all perspectives are welcome.

How We Engage With Our Stakeholders


  • Satisfaction surveys and social media
  • Third-party report ratings
  • Education and service support
  • In-home observation
  • Customer call centers


  • Quarterly pulse surveys
  • Performance management system
  • Enterprise risk management surveys
  • Interactions with employee resource groups
  • Quarterly leadership meetings


  • 1:1 meetings
  • Investor Day
  • Perception studies
  • Quarterly earnings calls


  • Policy meetings
  • Public-private partnerships


  • 1:1 strategic meetings
  • Product line reviews
  • Satisfaction surveys


  • Continued dialogue and shared learnings
  • Ethics and SCoC audits
  • Sustainable innovation
  • Sustainability assessments
  • Material disclosures


  • Volunteerism
  • Financial and community support
  • Conferences
  • 1:1 meetings


  • Conferences
  • Joint research