Caring for our Consumers during Coronavirus (COVID-19)
As the world continues to battle COVID-19, our consumers need our trusted appliances to take care of their families during this turbulent time. They are depending on our products — now more than ever — to clean, cook and provide proper food and medicine storage.
The health and safety of our service providers and consumers is our first priority. We know that reliable appliances are essential for cooking, cleaning and storing food.
Our 77,000 employees globally are continuing to support our consumers, as they themselves are living with the new realities of the situation, and we continue to be proud of their everyday commitment to you.
Service and Support
We are also continuing to carry out service calls for repairs where necessary.
Protecting colleagues and consumers
We have strict health and safety processes in place across our supply chain and are taking all the relevant precautions to ensure the safety of our customers, colleagues and suppliers.
We are directing all colleagues and suppliers – including delivery drivers and engineers – to follow CDC guidelines on how to keep themselves and others safe.
“Drop-off only” is not available in our countries in Asia. Delivery and installation remains available in most Asia locations with no confirmed COVID-19 cases, nor with anyone under quarantine.
Contactless Delivery
To continue to provide you and your family with the appliances you need, we are doing everything we can to make sure your online orders are fulfilled in a safe and timely manner.
In an effort to minimize physical interaction, we offer the following contactless delivery features:
“Drop-off only” delivery option
As an alternative to in-home delivery, we offer a “drop-off only” delivery option. Our team will deliver your appliance(s) to a secure location outside your home, such as a garage, carport, or other sheltered area.
From our consumers:
“The technician was professional, competent, and skilled. She observed all the health guidelines advised for prevention of Corona virus exposure. Her advice concerning a drainage issue was key in having the machine function properly. It is operating efficiently now”
“Given the covid crisis, the technician did a great job taking all precautions when entering the home.”
Semantha Bugl, Whirlpool Factory Service Technician in Boston, MA, USA
Verbal signature
Instead of requesting a physical signature upon delivery of your appliance, our delivery partners will request confirmation of your identity in order to complete your delivery. Once you accept the delivery, our delivery partners will note your acceptance electronically.
As part of the delivery process, we will take a photo of your appliance at the delivery location to confirm the package was safely delivered. We may use these delivery photos to verify delivery location and audit for quality purposes. In order for your appliance to be delivered, someone over the age of 18 must be onsite.
Please note: this option is not available in our Asia region.
REGIONAL CONSUMER CARE
NORTH AMERICA
North America Customer Experience Team 1-866-698-2538
Email: whirlpool_customerexperience@whirlpool.com
EMEA
Austria Customer Experience Phone: +43-05067002111
Belgium Customer Experience Phone: +32-022633333
Denmark Customer Experience Phone: +45-44880222
Finland Customer Experience Phone: +3580961336235
France Customer Experience Phone: +33-096-939-1234
Germany Customer Experience Phone: +4907118888900
Hungary Customer Experience Phone: +36-1-999-5000
Italy Customer Experience Phone: +39-39022030
Netherland Customer Experience Phone: +31-0765306400
Norway Customer Experience Phone: +47-22782580
Poland Customer Experience Phone: +48-801900666
Portugal Customer Experience Phone: +35-1707203204 and +35-1217234756
Spain Customer Experience Phone: +34-902203204 and +34-932382355
Sweden Customer Experience Phone: +46-0771751570
Switzerland Customer Experience Phone: +41-0848801001
UK Customer Experience Phone:+44-344-822-4224
ASIA
India Customer Experience Phone: +1-800-208-1800
China Customer Experience Phone: +86-400-889-9360
Hong Kong Customer Experience Phone:
Whirlpool +852-2406-9138 / KitchenAid +852-3759-8238
Email: Whirlpool info@whirlpool.com.hk, KitchenAid: info@kitchenaid.com.hk
Taiwan Customer Experience Phone: +0800-258-558
Email: service_tw@whirlpool.com
Singapore Customer Experience Phone: +65-6250-6888
Email: helpdesk_sg@whirlpool.com